Frequently Asked Questions

Q: How do I cancel my account?
A: To cancel your account, just go to the settings panel by clicking the icon on the map and then click the Cancel Subscription button. On the subsequent screen, click the Cancel Subscription to confirm your cancellation. Your subscription will be cancelled immediately, and you will no longer be able to use the app.
Q: Where do the radar alerts come from?
A: We have developed a proprietary algorithm that mines the data from mobile applications drivers use to inform other drivers of incidents they have seen. If you are driving through a dense metropolitan area where there are many drivers that use such mobile applications, it's very likely that Radar Alerts will work well for you. If you are driving through a rural area or an area that disallows such applications, you probably will not see any alerts reported.
Q: Will radar alerts work in my area?
A: Radar Alerts works best in metropolitan areas where drivers typically use mobile applications to report speed traps to other drivers. If you live in a country where such applications are disallowed or not frequently used, Radar Alerts may not work for you. We have confirmed that Radar Alerts works in the following countires:

  • United States
  • Canada
  • France
  • Germany
  • Czech Republic
  • Australia
With the help of our customers, we have confirmed that Radar Alerts does not work in the following countries

  • Austria
If you do not see your country listed above, We could use your help! If you'd like, sign up for the free trial and please let us know if it does or does not work for you so we can keep the lists above up-to-date.
Q: I signed up, but I forgot to bookmark the app. What do I do?
A: Enter your Tesla Model S or Tesla Model X, launch the web browser, and visit

This will allow you to enter the email address you used to sign up, and the app will email you a 5-character code you can use to log back into the application. If you can't remember the email you used to sign up, contact us.
Q: Why is the map always pointed north, how do I rotate it?
A: We use the Mapbox to draw the map in the application. Unfortunately, the Mapbox provide the ability to rotate the map, so it always faces north. To help aid you, the app draws a radar cone on the map, to indicate the direction of travel. The radar display always shows the direction of travel as up, and the relative position of alerts around the vehicle.
Q: Are you tracking my vehicle's location?
A: Only for the purposes of being able to draw the map, obtain alerts in the vicinity, and display the vehicle's position and locations of the surrounding alerts. We are doing nothing more than your location, and we respect your privacy.
Q: When does my free trial end?
A: To see how much time you have left in your free trial, just go to the settings panel. To display the settings, click the icon on the map. When your free trial expires, your credit card will be charged the $4.99 subscription every month.

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